Mac Support Services

Our plans are unique. You don’t pay per seat. You only pay for the hours you need and ALL your employees can use them for technical support.

Starter
$ 3,300 /mo

Includes simple but powerful support for up startups.

20 Hours Pooled Support

1 Monitored System

1 Location

8/5 Support

Up to 35 Users

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Business
$ 4,100 /mo

For cutting edge companies looking to stay competitive.

40 Hours Pooled Support

3 Monitored Systems

Multiple Locations

8/5 Remote support

Up to 35 Users

Start with Business
Enterprise
$ 5,000 /mo

Everything you can get from a our business solution and more.

60 Hours Pooled Support

4 Monitored Systems

Multiple Locations

8/7 Remote support

Up to 35 Users

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Complete control

All-in-one App Management Center

Everything you need in one solution. Introducing the Managed App Update System, a powerful product for growing your stabilizing your business.

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All Inclusive

All our annual plans include

We provide best in class tools that help us
keep your systems running smoothly.

First class support

Call us, Email us, or Text us we have multiple ways to get in touch to help you quickly.

Monitoring Software

Our monitoring tools alert us whenever there is a problem on your mac so we can handle it proactively.

Full documentation

Whenever we complete a project or solve a problem we document that internally and provide that to our clients.

Fleet Management

Our systems manage your software updates from Apple and only allow trusted, tested, and vetted items to be installed on your workstations.

Security Tools

We ensure that viruses and malware items are identified and removed from all workstations systematically and predictably.

Annual Executive Business Review Meeting

Grove will strategize with you about your IT infrastructure needs and make sure you’re completely satisfied with our services.

Asset Management

We catalog and maintain an active inventory list of all your deployed computers and IT hardware. We help you see the entire picture.

Monthly Reports

We send you a monthly report so you can see what we have done. It also will show any outstanding issues and an at a glance view of all systems.

Helpdesk Platform

We let you log in and see all active open tickets from anyone at your organization so you can prioritize workflows.

Employee Awareness

Monthly security newsletter and personal dark web scanning capabilities allow employees to protect themselves at work and at home.

Dark Web Protection

1 dark web monitoring report annually. Know if employee credentials show up on the dark web. Push password resets and stop a breach before it happens.

Awareness Training

92% of data breaches are caused by human error. Annual security training covers the basics while ongoing weekly micro-security training keeps users up-to-date.

Client Success Manager

You’ll be assigned a dedicated CSM for your business. Grove will work with you to define what success means to you and create strategized solutions.

Project Manager

You’ll be assigned a dedicated PM for your business. Our PMs understand your IT infrastructure to make sure projects are tailored to your business’s needs.

Regular Status Review

You’ll be able to meet with your CSM and PM regularly to align on projects, needs, and success. Communication is key which is why these are included at no additional cost.

We strive to work with the best.
The best companies in the world.

The Grove experience is what sets us apart from the rest. Our white glove service is for all clients not just the ones with the deepest pockets. Learn a little bit about what you can expect from us as a client of Grove Technologies.

JAMF

JAMF is the industry standard when it comes to the management of iOS devices, macOS computers, and tvOS devices.

MICROSOFT INTUNE

Get endpoint security, device management, and intelligent cloud actions in a unified management platform with Microsoft Intune.

UNIFI

Ubiquiti Networks (UBNT) provides a variety of high-end wireless networking products that utilize our innovative and ground-breaking wireless technology.

ONEPASSWORD

1Password is the easiest way to store and use strong passwords. Log in to sites and fill forms securely with a single click.

KANDJI

The industry’s first MDM with pre-built, one-click templates that automatically apply and remediate device controls for CIS compliance.

DOMOTZ

Remote Network Monitoring & Management for an IoT World. Best in class office network detection, monitoring and protection.

MOSYLE

Powerful iPhone, iPad, Apple TV and Mac management software to make your life easier while reducing overall IT costs of your business.

AUTOMOX

Automox is the easiest-to-use, most-recommended, most efficient cloud-native solution for endpoint hardening.

Google Cloud

All of our internal cloud infrastructure is hosted in the Google Cloud and many clients systems as well.

Onsip

Our VOIP / SIP Phone system provider of choice. With a fully cloud hosted backend its easy to manage and setup.

SignEasy

If you are looking for an easier to use e-signature platform check out SignEasy works online and for iOS.

Malwarebytes

Malwarebytes is the best Malware detection platform for MacOS. We include with our support plans.

Sonicwall

One of the most flexible and versatile firewall platforms available on the market today, most of our clients deploy these in their offices.

Aruba

Aruba by HP is an amazing wireless platform offering enterprise functionality at a small business price-point.

SimpleMDM

A MDM that lives up to its name. It allows you with VPP, DEP and Profile management without the bloat.

ZOOM

ZOOM is a best in class video and audio conferencing solution. We implement ZOOM and ZOOM Rooms often for our clients.

FAQ

Frequently asked questions.

Let us help answer the most common questions you might have.

What don't the packages above include?

We offer best in class Network Management and VOIP services that are not included in the packages above. Enterprise customers get Network Management but additional Network support plans exist to help ensure overall stability.

What is your typical response time?

We strive to hit a 30 min response time for all requests that come into our support helpdesk. We guarantee a response in an hour at a minimum.

All our systems are down what should I do?

Call our Network Operations Center, at the number you were given during your on-boarding as a Grove Technologies customer or email support@grovetech.co.

What types of systems do you monitor?

Typically for a support plan we monitor and will manage servers *(BIM, OSX Server, Windows Server, RAID Server etc.. ) or any non-network based appliance. Due to the overall complexity of Network Management and support we charge for that as a separate service.

Our clients love it!

Welcome to the way Updates Should Be, Tested and Certified. Point, Click, Done! Our Managed App Update System & Fleet Management tools scale to any enterprise fleet size automatically, and offers multiple levels of data redundancy to ensure you are always able to install that critical update, knowing its safe.

Networking Services

We'd like to hear from you

We specialize in business problems and work to help increase profitability by reducing chronic issues.