Meet Your New
IT Department.

We believe that managed partnerships and predefined technology agreements should not define or shape how we deliver support.

Mikaela - Client Success & Project Manager - Grove Technologies
Mikaela Donelan

Client Success & PM

Full Time

Mikaela partners with clients to develop strategic solutions for their business needs. During project development, she is the voice of our clients!

Tiara Mac Expert - Grove Technologies
Tiara Mac Expert - Grove Technologies
Tiara Thornton

Mac Expert

Full Time

Tiara, a prior Apple trained Support Technician, is dedicated to providing great Mac Support and a outstanding customer experience.

Nikki Mac Expert - Grove Technologies
Nikki Mac Expert - Grove Technologies
Nikki Mac Expert - Grove Technologies
Nikki Lewis

Mac Expert

Contractor

Nikki, a prior Apple trained Support Technician, is committed to providing exceptional Mac Support and exceptional customer service.

Tiara Mac Expert - Grove Technologies
Chris Mac Expert - Grove Technologies
Chris Sanborn

Mac Expert

Contractor

Chris helps support the needs of our enterprise customers and small business clients.

Tiara Mac Expert - Grove Technologies
Chad Mac Expert - Grove Technologies
Chad Gordon

AV & Mac Expert

Contractor

Chad is our in house ZOOM certified implementation specialist as well as Apple certified technical coordinator and support professional.

Meet your Special Projects Team

Our Special Projects Team helps our clients with large initiatives like migrations, or complex software development challenges

Vince Borho Mac Engineer - Grove Technologies
Vince Borho

Systems Engineer

Contractor

Senior Systems Engineer & SaaS subject matter expert with 20+ years experience in enterprise systems administration, deployment and optimization.

Manavendra Thakur Mac Engineer - Grove Technologies
Parrish Knight

Systems Engineer

Contractor

Parrish has been working in desktop support for twenty years and is certified by both Apple and Microsoft on their respective operating systems.

Meet your CMMC Compliance Team

Our CMMC Team has gone through or is currently going through CMMC RP Trainings

Jon Brown - Grove Technologies
Jon Brown - Grove Technologies
Jon Brown - Grove Technologies
Jon Brown

CEO & CMMC RP

Full Time

Jon is a charismatic leader, entrepreneur, teacher & mentor who helps businesses take their Mac, Cybersecurity & Networks to the next level.

Scott Campbell CISO - Grove Technologies
Scott Campbell CISO - Grove Technologies
Scott Campbell CISO - Grove Technologies
Scott Campbell CISO - Grove Technologies
Scott Campbell

CISO, CISSP, CMMC RP

Contractor

20 years of experience in providing executive consulting for cybersecurity and IT clients needs in a vCISO role for compliance, CMMC and more.

Mike Tedesco CISO - Grove Technologies
Mike Tedesco CISO - Grove Technologies
Michael Tedesco

CISO, CISSP

Contractor

With a background in the US Coast Guard, Michael helps the needs of our Government companies stay within the boundaries of compliance.

About Grove Technologies - Collaboration
About Grove Technologies - Computer About Grove Technologies - Team About Grove Technologies - Team Meeting
About Grove Technologies - Work from home
About Grove Technologies - Co Working
About Grove Technologies - Consulting

All of our team members are fully vetted and certified by Apple, Mosyle, & More.

The Grove experience is what sets us apart from the rest. Our white glove service is for all clients not just the ones with the deepest pockets. Learn a little bit about what you can expect from us as a client of Grove Technologies.

Apple Certified

All of our technicians are trained under the framework provided by Apple via the Apple Consultants Network.

Moysle MSP Partner

As a Mosyle MSP Partner we can help you integrate and implement Mosyle for your Mac fleet at a great price.

VMWare Certified

All of our technicians have taken the VMWare Workplace One Fundamentals course & are familiar with Airwatch.

JAMF Certified

Our JAMF experts help organizations succeed with JAMF & Apple deployments.

A+ Certified

A+ (A Plus) is an entry-level computer certification for PC computer service technicians which we hold.

Wireless Certified

Grove is a Certified Wireless Network Administrator. A CWNP network certification.

ZOOM Certified

Grove is a ZOOM Integrator. We help our customers adopt and use Zoom video conferencing solutions.

Security Certified

Grove has two Security+ certified professionals on our comprehensive cyber security team.

CCSP Certification

Grove has two certified CSCSP professionals with a combined decade of cloud security experience.

CISSP Certification

Grove has two certified CISSP professionals with a combined decade of cloud security experience.

CSSLP Certification

Grove has one certified CSSLP professionals with over a decade of cloud security experience.

Apple Certified

All of our Mac Experts hold certifications from Apple. Most notably the 10.15 certification and seeking 11.0.

Culture

A little bit about Grove Technologies Culture

These values are what we value at Grove Technologies. They arenโ€™t just nice-sounding words on a poster somewhere, but a succinct description of our culture and what itโ€™s like to work here.

Delight the customer

Our first and foundational core value.

CUSTOMER OBSESSED

Embodying this value means:

  • Provide a delightful experience
  • Make it fun & easy
  • Deliver value over the long term
  • Take time to listen to and empathize with the customer
  • Be accountable for how people experience our product and company

This is a value as old as business itself, but itโ€™s fundamental to how we operate at Grove Technologies. We are a business, and the only way we can stay in business is by attracting and retaining customers.

From the very start of Grove Technologies, we've focused on building a product that our customers find easy, fun, and useful. We pride ourselves on making the work a more fun, fulfilling, and positive experience for all our users - day after day, month after month, and year after year.

To that end, everyone at Grove Technologies focuses on the customer -- their needs, challenges, feedback, ideas, and behaviors. This focus is foundational to everything we do, because we donโ€™t just serve customers -- we delight them.

  • Bias toward action
  • Try things that might not work
  • Focus on results, not inputs
  • Release, iterate, improve
  • Take responsibility for understanding context and goals

You can think of this value in two parts: โ€œgo getโ€ and โ€œresultsโ€. The first part speaks to our strong bias toward action. If thereโ€™s something you want to make, improve, change, or get rid of -- go do it. Need input or feedback? Chat with some colleagues on Slack. Need copywriting, engineering or design resources? Recruit those colleagues by rallying them to your cause. Whatever you do, avoid what Netflix calls โ€œanalysis paralysisโ€.

The second part (โ€œresultsโ€) speaks to the primacy of outputs. We care about inputs to the extent that we want to Work smarter and be finding more efficient, effective ways to produce better outputs. Beyond that, what matters is getting the work done and measuring the impact of this work after completing it. Do the results match up with your goals? Is there more room for improvement? Were there unintended consequences (good or bad)?

In practice, this is challenging. In order to go get results, we must understand current goals and priorities, and cost/benefit tradeoffs (ie. go for the quick win that costs little, or spend more time on a robust solution?). Our core value of Default to transparency should ensure that the information you need is available to you, but if it isn't, go seek it out.

  • Take responsibility to share information that may help others (with context)
  • Share what youโ€™ve learned
  • Be vulnerable - talk about mistakes, failures, and bad news
  • Create an environment where itโ€™s easy to get information

In order to act on our values, particularly those of Work smarter and Go get results, individuals must be equipped with the information they need to make good decisions. That information consists of metrics, results and other data, as well as the contextual information to help them understand that data and use it to make good decisions.

We donโ€™t just occasionally share our internal metrics -- we make them available in real time. Any member of Grove Technologies can log in to our internal dashboard and see our up-to-date metrics: revenue, churn, LTV, response time, uptime, etc. This ensures that people have the information they need to come up with novel solutions and act on them.

Just posting information isn't enough, however. Sharing context is also necessary. So, we have monthly all-hands meetings and post explainers in Slack so that team members don't just see our numbers, priorities, and goals, but understand what they mean.

On an individual level, we candidly share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.

In discussing this value, there was some concern that "default" made it sound too passive but we ultimately came to feel that "default" is the appropriate word. As dedicated product people, we understand the power of defaults. To make something the default means that people will always do that thing, unless there is a very compelling reason not to. We understand that some information must be kept confidential or compartmentalized. But this value ensures that sharing is the rule, concealing is the exception.

Embodying this value means:

  • Be proactive and assertive
  • Solicit feedback and input
  • Be radically candid
  • Listen first
  • Assume the best
  • Be there for others
  • Teach & encourage
  • Solve problems together

We believe that success is achieved by people working on teams. As such, it is critical that we be the best teammates possible to one another. This means being proactive and assertive in your communication: asking for what you need, providing candid, constructive feedback, and voicing your opinions and ideas. It also means listening to, supporting, and encouraging your colleagues -- especially at times of disagreement and stress. And last but not least, it means having fun with your teammates!

Embodying this value means:

  • Question why/how we do things
  • Iterate on current processes
  • Optimize how you work
  • Always be learning
  • Make data-informed decisions (when possible)
  • Figure out how we can "punch above our weight"
  • Embrace & learn from negative results

At Grove Technologies, weโ€™re able to move quickly and effectively with a very small team by ensuring that every team member is not simply executing on tactical-level tasks, but is also evaluating, improving, (and ideally automating) how those tasks get executed. Moreover, team members are encouraged to question if specific tasks are even necessary, and seek growth via subtraction.

Working smarter also means knowing yourself and how you work best. Where do you work best? With what tools? At what times? How much R&R do you need in order to perform at your best? What skills/knowledge do you need to acquire in order to take your output to the next level? At Grove Technologies, you have the freedom, and the responsibility, to answer these questions for yourself.

Embodying this value means:

  • Actively learn about and work to mitigate your own biases
  • Make sure our product is inclusive
  • Seek representation & inclusion (even at the expense of other goals)
  • Build inclusivity & bias mitigation into our processes
  • Expect it to be hard and uncomfortable sometimes

Our industry has well-documented problems when it comes to workplace diversity. This fact makes it easy for tech companies to skew everything from their employment policies to the features they develop toward the needs of the dominant group - which is both a disservice to our customers and reinforces the lack of diversity in our industry.

Our dedication to diversity goes beyond simply putting equal opportunity copy on our job descriptions. We use tools (like Textio) to eliminate gender bias from the language of our job postings, and actively seek out applicants from diverse backgrounds. And we invite feedback from job applicants and employees alike about how we can better embrace diversity. We all have unconscious biases, and welcome your help in identifying and mitigating them. And in the spirit of measuring results, we track and share our diversity numbers on a quarterly basis.

On an individual level, employees help create an inclusive and welcoming environment first by learning about how privilege and bias can work to exclude certain voices in the workplace. For example, meetings are often a situation in which women, minorities, and people with reserved personalities struggle to be heard. If you are someone who feels comfortable and confident in meetings and usually speaks early and often, try asking for input from your colleagues before giving your opinion. Encourage others who do speak up by practicing active listening and thanking them for their input.

On a product level, we strive to build a software tools that are inclusive and welcoming to all, and will hold ourselves accountable for how our product is used by our customers.

Networking Services

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We specialize in business problems and work to help increase profitability by reducing chronic issues.