Because every company is different, we provide multiple network management plans to fit your needs.
If you are looking for additional advanced services not listed here, drop us a line.
Contact usFor individuals & small business
Testing firmware patches
Applying security patches
Firewall log monitoring
Equipment management
WiFi System management
For enterprise teams
Everything in Starter plus..
External network monitoring
Internal LAN monitoring
VPN Management
Phone system management
Cloud services management
We provide best in class tools that help us
keep your systems running smoothly.
Schedule onsite work with at least 1 week's notice and remote work with little to no notice.
Our monitoring tools alert us whenever there is a problem on your mac so we can handle it proactively.
Whenever we complete a project or solve a problem we document that internally and provide that to our clients.
Our systems manage your software updates from Apple and only allow trusted, tested, and vetted items to be installed on your workstations.
We ensure that viruses and malware items are identified and removed from all workstations systematically and predictably.
We sit down with all our clients every quarter to ensure overall clarity and satisfaction. We also plan and prioritize future projects.
We catalog and maintain an active inventory list of all your deployed computers and IT hardware. We help you see the entire picture.
We send you a monthly report so you can see what we have done. It also will show any outstanding issues and an at a glance view of all systems.
We let you log in and see all active open tickets from anyone at your organization so you can prioritize workflows.
Let us help answer the most common questions you might have.
We offer best in class Network Management and VOIP services that are not included in the packages above. Enterprise customers get Network Management but additional Network support plans exist to help ensure overall stability.
We strive to hit a 30 min response time for all requests that come into our support helpdesk. We guarantee a response in an hour at a minimum.
Call our Network Operations Center, at the number you were given during your on-boarding as a Grove Technologies customer or email [email protected]
Typically for a support plan we monitor and will manage servers *(BIM, OSX Server, Windows Server, RAID Server etc.. ) or any non-network based appliance. Due to the overall complexity of Network Management and support we charge for that as a separate service.
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"We are a small firm, but Jon is always available. He recently helped me with support when I needed to quickly adapt to work from home. His remote support is remarkable. It took a long time to find him but it was worth it. We are very pleased with his expertise.”
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“Grove Technologies has been an excellent resource for our small business. They are extremely easy to work with and offer efficient services. They are experts in their field and no problem has been too big for them to trouble shoot. Thank you Jon and team!”