Network Support Pricing

Annual
Monthly

Managed Network pricing plans

Because every company is different, we provide multiple network management plans to fit your needs.

If you are looking for additional advanced services not listed here, drop us a line.

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Starter
$ 1,500 /mo

For individuals & small business

Testing firmware patches

Applying security patches

Firewall log monitoring

Equipment management

WiFi System management

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Premium
$ 2,500 /mo

For enterprise teams

Everything in Starter plus..

External network monitoring

Internal LAN monitoring

VPN Management

Phone system management

Cloud services management

Start with Premium
All Inclusive

All our annual plans include

We provide best in class tools that help us
keep your systems running smoothly.

First class support

Schedule onsite work with at least 1 week's notice and remote work with little to no notice.

Monitoring Software

Our monitoring tools alert us whenever there is a problem on your mac so we can handle it proactively.

Full documentation

Whenever we complete a project or solve a problem we document that internally and provide that to our clients.

Fleet Management

Our systems manage your software updates from Apple and only allow trusted, tested, and vetted items to be installed on your workstations.

Security Tools

We ensure that viruses and malware items are identified and removed from all workstations systematically and predictably.

Annual Executive Business Review Meeting

Grove will strategize with you about your IT infrastructure needs and make sure you’re completely satisfied with our services.

Asset Management

We catalog and maintain an active inventory list of all your deployed computers and IT hardware. We help you see the entire picture.

Monthly Reports

We send you a monthly report so you can see what we have done. It also will show any outstanding issues and an at a glance view of all systems.

Helpdesk Platform

We let you log in and see all active open tickets from anyone at your organization so you can prioritize workflows.

Client Success Manager

You’ll be assigned a dedicated CSM for your business. Grove will work with you to define what success means to you and create strategized solutions.

Project Manager

You’ll be assigned a dedicated PM for your business. Our PMs understand your IT infrastructure to make sure projects are tailored to your business’s needs.

Regular Status Review

You’ll be able to meet with your CSM and PM regularly to align on projects, needs, and success. Communication is key which is why these are included at no additional cost.

FAQ

Frequently asked questions.

Let us help answer the most common questions you might have.

What don't the packages above include?

We offer best in class Network Management and VOIP services that are not included in the packages above. Enterprise customers get Network Management but additional Network support plans exist to help ensure overall stability.

What is your typical response time?

We strive to hit a 30 min response time for all requests that come into our support helpdesk. We guarantee a response in an hour at a minimum.

All our systems are down what should I do?

Call our Network Operations Center, at the number you were given during your on-boarding as a Grove Technologies customer or email [email protected]

What types of systems do you monitor?

Typically for a support plan we monitor and will manage servers *(BIM, OSX Server, Windows Server, RAID Server etc.. ) or any non-network based appliance. Due to the overall complexity of Network Management and support we charge for that as a separate service.

NEH

"We are a small firm, but Jon is always available. He recently helped me with support when I needed to quickly adapt to work from home. His remote support is remarkable. It took a long time to find him but it was worth it. We are very pleased with his expertise.”

Fathom

“Grove Technologies has been an excellent resource for our small business. They are extremely easy to work with and offer efficient services. They are experts in their field and no problem has been too big for them to trouble shoot. Thank you Jon and team!”

Networking Services

We'd like to hear from you

We specialize in business problems and work to help increase profitability by reducing chronic issues.

Thank you!

We will be in touch with next steps. Thanks for reaching out we will be in touch to discuss how we can help your business.