Mac Support Pricing

Our plans are unique. You don’t pay per seat. You only pay for the hours you need and ALL your employees can use them for technical support.

Annual
Monthly
Starter
$ 4,900 /mo

Includes simple but powerful support for up startups.

20 Hours Pooled Support

1 Monitored System

1 Location

8/5 Support

Security Awareness Training

Up to 35 Users

Call Today
Business
$ 7,600 /mo

For cutting edge companies looking to stay competitive.

40 Hours Pooled Support

3 Monitored Systems

Multiple Locations

8/5 Remote support

Security Awareness Training

Up to 35 Users

Start with Business
Enterprise
$ 10,300 /mo

Everything you can get from a our business solution and more.

60 Hours Pooled Support

4 Monitored Systems

Multiple Locations

8/7 Remote support

Security Awareness Training

Up to 35 Users

Call Today
All Inclusive

All our annual plans include

We provide best in class tools that help us
keep your systems running smoothly.

First class support

Schedule onsite work with at least 1 week's notice and remote work with little to no notice.

Monitoring Software

Our monitoring tools alert us whenever there is a problem on your mac so we can handle it proactively.

Full documentation

Whenever we complete a project or solve a problem we document that internally and provide that to our clients.

Fleet Management

Our systems manage your software updates from Apple and only allow trusted, tested, and vetted items to be installed on your workstations.

Security Tools

We ensure that viruses and malware items are identified and removed from all workstations systematically and predictably.

Annual Executive Business Review Meeting

Grove will strategize with you about your IT infrastructure needs and make sure you’re completely satisfied with our services.

Asset Management

We catalog and maintain an active inventory list of all your deployed computers and IT hardware. We help you see the entire picture.

Monthly Reports

We send you a monthly report so you can see what we have done. It also will show any outstanding issues and an at a glance view of all systems.

Helpdesk Platform

We let you log in and see all active open tickets from anyone at your organization so you can prioritize workflows.

Employee Awareness

Monthly security newsletter and personal dark web scanning capabilities allow employees to protect themselves at work and at home.

Dark Web Protection

1 dark web monitoring report annually. Know if employee credentials show up on the dark web. Push password resets and stop a breach before it happens.

Awareness Training

92% of data breaches are caused by human error. Annual security training covers the basics while ongoing weekly micro-security training keeps users up-to-date.

Client Success Manager

You’ll be assigned a dedicated CSM for your business. Grove will work with you to define what success means to you and create strategized solutions.

Project Manager

You’ll be assigned a dedicated PM for your business. Our PMs understand your IT infrastructure to make sure projects are tailored to your business’s needs.

Regular Status Review

You’ll be able to meet with your CSM and PM regularly to align on projects, needs, and success. Communication is key which is why these are included at no additional cost.

FAQ

Frequently asked questions.

Let us help answer the most common questions you might have.

What don't the packages above include?

We offer best in class Network Management and VOIP services that are not included in the packages above. Enterprise customers get Network Management but additional Network support plans exist to help ensure overall stability.

What is your typical response time?

We strive to hit a 30 min response time for all requests that come into our support helpdesk. We guarantee a response in an hour at a minimum.

All our systems are down what should I do?

Call our Network Operations Center, at the number you were given during your on-boarding as a Grove Technologies customer or email [email protected]

What types of systems do you monitor?

Typically for a support plan we monitor and will manage servers *(BIM, OSX Server, Windows Server, RAID Server etc.. ) or any non-network based appliance. Due to the overall complexity of Network Management and support we charge for that as a separate service.

HD+

"Hands down the best decision our firm has made this year. Grove Technologies have been instrumental in restructuring our internal network and helped resolve a whole host of issues that have plagued our firm for years.”

Illustria

“Instead of saying "thats not possible" Grove ALWAYS found a solution to our problems that fit our needs and budget. They go above and beyond to ensure we are happy, taken care of, and operating efficiently.”

Awards

Awards & Affiliations

Trust that you are working with the best in the business with our extensive list of affiliations & awards. From the CMMC-AB, Apple Consultants Network, GSA & more.

Culture

A little bit about Grove Technologies Culture

These values are what we value at Grove Technologies. They aren’t just nice-sounding words on a poster somewhere, but a succinct description of our culture and what it’s like to work here.

Delight the customer

Our first and foundational core value.

CUSTOMER OBSESSED

Embodying this value means:

  • Provide a delightful experience
  • Make it fun & easy
  • Deliver value over the long term
  • Take time to listen to and empathize with the customer
  • Be accountable for how people experience our product and company

This is a value as old as business itself, but it’s fundamental to how we operate at Grove Technologies. We are a business, and the only way we can stay in business is by attracting and retaining customers.

From the very start of Grove Technologies, we've focused on building a product that our customers find easy, fun, and useful. We pride ourselves on making the work a more fun, fulfilling, and positive experience for all our users - day after day, month after month, and year after year.

To that end, everyone at Grove Technologies focuses on the customer -- their needs, challenges, feedback, ideas, and behaviors. This focus is foundational to everything we do, because we don’t just serve customers -- we delight them.

  • Bias toward action
  • Try things that might not work
  • Focus on results, not inputs
  • Release, iterate, improve
  • Take responsibility for understanding context and goals

You can think of this value in two parts: “go get” and “results”. The first part speaks to our strong bias toward action. If there’s something you want to make, improve, change, or get rid of -- go do it. Need input or feedback? Chat with some colleagues on Slack. Need copywriting, engineering or design resources? Recruit those colleagues by rallying them to your cause. Whatever you do, avoid what Netflix calls “analysis paralysis”.

The second part (“results”) speaks to the primacy of outputs. We care about inputs to the extent that we want to Work smarter and be finding more efficient, effective ways to produce better outputs. Beyond that, what matters is getting the work done and measuring the impact of this work after completing it. Do the results match up with your goals? Is there more room for improvement? Were there unintended consequences (good or bad)?

In practice, this is challenging. In order to go get results, we must understand current goals and priorities, and cost/benefit tradeoffs (ie. go for the quick win that costs little, or spend more time on a robust solution?). Our core value of Default to transparency should ensure that the information you need is available to you, but if it isn't, go seek it out.

  • Take responsibility to share information that may help others (with context)
  • Share what you’ve learned
  • Be vulnerable - talk about mistakes, failures, and bad news
  • Create an environment where it’s easy to get information

In order to act on our values, particularly those of Work smarter and Go get results, individuals must be equipped with the information they need to make good decisions. That information consists of metrics, results and other data, as well as the contextual information to help them understand that data and use it to make good decisions.

We don’t just occasionally share our internal metrics -- we make them available in real time. Any member of Grove Technologies can log in to our internal dashboard and see our up-to-date metrics: revenue, churn, LTV, response time, uptime, etc. This ensures that people have the information they need to come up with novel solutions and act on them.

Just posting information isn't enough, however. Sharing context is also necessary. So, we have monthly all-hands meetings and post explainers in Slack so that team members don't just see our numbers, priorities, and goals, but understand what they mean.

On an individual level, we candidly share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.

In discussing this value, there was some concern that "default" made it sound too passive but we ultimately came to feel that "default" is the appropriate word. As dedicated product people, we understand the power of defaults. To make something the default means that people will always do that thing, unless there is a very compelling reason not to. We understand that some information must be kept confidential or compartmentalized. But this value ensures that sharing is the rule, concealing is the exception.

Embodying this value means:

  • Be proactive and assertive
  • Solicit feedback and input
  • Be radically candid
  • Listen first
  • Assume the best
  • Be there for others
  • Teach & encourage
  • Solve problems together

We believe that success is achieved by people working on teams. As such, it is critical that we be the best teammates possible to one another. This means being proactive and assertive in your communication: asking for what you need, providing candid, constructive feedback, and voicing your opinions and ideas. It also means listening to, supporting, and encouraging your colleagues -- especially at times of disagreement and stress. And last but not least, it means having fun with your teammates!

Embodying this value means:

  • Question why/how we do things
  • Iterate on current processes
  • Optimize how you work
  • Always be learning
  • Make data-informed decisions (when possible)
  • Figure out how we can "punch above our weight"
  • Embrace & learn from negative results

At Grove Technologies, we’re able to move quickly and effectively with a very small team by ensuring that every team member is not simply executing on tactical-level tasks, but is also evaluating, improving, (and ideally automating) how those tasks get executed. Moreover, team members are encouraged to question if specific tasks are even necessary, and seek growth via subtraction.

Working smarter also means knowing yourself and how you work best. Where do you work best? With what tools? At what times? How much R&R do you need in order to perform at your best? What skills/knowledge do you need to acquire in order to take your output to the next level? At Grove Technologies, you have the freedom, and the responsibility, to answer these questions for yourself.

Embodying this value means:

  • Actively learn about and work to mitigate your own biases
  • Make sure our product is inclusive
  • Seek representation & inclusion (even at the expense of other goals)
  • Build inclusivity & bias mitigation into our processes
  • Expect it to be hard and uncomfortable sometimes

Our industry has well-documented problems when it comes to workplace diversity. This fact makes it easy for tech companies to skew everything from their employment policies to the features they develop toward the needs of the dominant group - which is both a disservice to our customers and reinforces the lack of diversity in our industry.

Our dedication to diversity goes beyond simply putting equal opportunity copy on our job descriptions. We use tools (like Textio) to eliminate gender bias from the language of our job postings, and actively seek out applicants from diverse backgrounds. And we invite feedback from job applicants and employees alike about how we can better embrace diversity. We all have unconscious biases, and welcome your help in identifying and mitigating them. And in the spirit of measuring results, we track and share our diversity numbers on a quarterly basis.

On an individual level, employees help create an inclusive and welcoming environment first by learning about how privilege and bias can work to exclude certain voices in the workplace. For example, meetings are often a situation in which women, minorities, and people with reserved personalities struggle to be heard. If you are someone who feels comfortable and confident in meetings and usually speaks early and often, try asking for input from your colleagues before giving your opinion. Encourage others who do speak up by practicing active listening and thanking them for their input.

On a product level, we strive to build a software tools that are inclusive and welcoming to all, and will hold ourselves accountable for how our product is used by our customers.

Networking Services

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