Includes simple but powerful support for up startups.
16 hrs Pooled Support
1 Monitored System
1 Location
8/5 Support
For cutting edge companies looking to stay competitive.
48 hrs Pooled Support
3 Monitored Systems
Multiple Locations
8/5 Remote support
Everything you can get from a our business solution and more.
96 Hours Pooled Support
4 Monitored Systems
Multiple Locations
8/7 Remote support
We provide best in class tools that help us
keep your systems running smoothly.
Schedule onsite work with at least 1 week's notice and remote work with little to no notice.
Our monitoring tools alert us whenever there is a problem on your mac so we can handle it proactively.
Whenever we complete a project or solve a problem we document that internally and provide that to our clients.
Our systems manage your software updates from Apple and only allow trusted, tested, and vetted items to be installed on your workstations.
We ensure that viruses and malware items are identified and removed from all workstations systematically and predictably.
We sit down with all our clients every quarter to ensure overall clarity and satisfaction. We also plan and prioritize future projects.
We catalog and maintain an active inventory list of all your deployed computers and IT hardware. We help you see the entire picture.
We send you a monthly report so you can see what we have done. It also will show any outstanding issues and an at a glance view of all systems.
We let you log in and see all active open tickets from anyone at your organization so you can prioritize workflows.
Let us help answer the most common questions you might have.
We offer best in class Network Management and VOIP services that are not included in the packages above. Enterprise customers get Network Management but additional Network support plans exist to help ensure overall stability.
We strive to hit a 30 min response time for all requests that come into our support helpdesk. We guarantee a response in an hour at a minimum.
Call our Network Operations Center, at the number you were given during your on-boarding as a Grove Technologies customer or email [email protected]
Typically for a support plan we monitor and will manage servers *(BIM, OSX Server, Windows Server, RAID Server etc.. ) or any non-network based appliance. Due to the overall complexity of Network Management and support we charge for that as a separate service.
"Hands down the best decision our firm has made this year. Grove Technologies have been instrumental in restructuring our internal network and helped resolve a whole host of issues that have plagued our firm for years.”
“Instead of saying "thats not possible" Grove ALWAYS found a solution to our problems that fit our needs and budget. They go above and beyond to ensure we are happy, taken care of, and operating efficiently.”
