Mac Support Pricing

Annual
Monthly
Starter
$ 2,300 /mo

Includes simple but powerful support for up startups.

16 hrs Pooled Support

1 Monitored System

1 Location

8/5 Support

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Business
$ 3,600 /mo

For cutting edge companies looking to stay competitive.

48 hrs Pooled Support

3 Monitored Systems

Multiple Locations

8/5 Remote support

Start with Business
Enterprise
$ 5,300 /mo

Everything you can get from a our business solution and more.

96 Hours Pooled Support

4 Monitored Systems

Multiple Locations

8/7 Remote support

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All Inclusive

All our annual plans include

We provide best in class tools that help us
keep your systems running smoothly.

First class support

Schedule onsite work with at least 1 week's notice and remote work with little to no notice.

Monitoring Software

Our monitoring tools alert us whenever there is a problem on your mac so we can handle it proactively.

Full documentation

Whenever we complete a project or solve a problem we document that internally and provide that to our clients.

Fleet Management

Our systems manage your software updates from Apple and only allow trusted, tested, and vetted items to be installed on your workstations.

Security Tools

We ensure that viruses and malware items are identified and removed from all workstations systematically and predictably.

Quarterly Review

We sit down with all our clients every quarter to ensure overall clarity and satisfaction. We also plan and prioritize future projects.

Asset Management

We catalog and maintain an active inventory list of all your deployed computers and IT hardware. We help you see the entire picture.

Monthly Reports

We send you a monthly report so you can see what we have done. It also will show any outstanding issues and an at a glance view of all systems.

Helpdesk Platform

We let you log in and see all active open tickets from anyone at your organization so you can prioritize workflows.

FAQ

Frequently asked questions.

Let us help answer the most common questions you might have.

What don't the packages above include?

We offer best in class Network Management and VOIP services that are not included in the packages above. Enterprise customers get Network Management but additional Network support plans exist to help ensure overall stability.

What is your typical response time?

We strive to hit a 30 min response time for all requests that come into our support helpdesk. We guarantee a response in an hour at a minimum.

All our systems are down what should I do?

Call our Network Operations Center, at the number you were given during your on-boarding as a Grove Technologies customer or email [email protected]

What types of systems do you monitor?

Typically for a support plan we monitor and will manage servers *(BIM, OSX Server, Windows Server, RAID Server etc.. ) or any non-network based appliance. Due to the overall complexity of Network Management and support we charge for that as a separate service.

HD+

"Hands down the best decision our firm has made this year. Grove Technologies have been instrumental in restructuring our internal network and helped resolve a whole host of issues that have plagued our firm for years.”

Illustria

“Instead of saying "thats not possible" Grove ALWAYS found a solution to our problems that fit our needs and budget. They go above and beyond to ensure we are happy, taken care of, and operating efficiently.”

Networking Services

We'd like to hear from you

We specialize in business problems and work to help increase profitability by reducing chronic issues.

Thank you!

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