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434: Interview With Jon Brown CEO of Grove Technologies


  • We welcome Jon Brown of Grove Technologies. Jon is a long time VIP supporter of the show.

  • Jon recalls attending a WWE even with the CCP crew, thanks to Joe’s sister.

  • Starting a new business proved to be challenging initially. He talks about his learning curve and experiences building his current business.

  • Jon has a concept like Uber for Tech Support.

  • Grove Technologies is going to offer its internal SaaS based tool for other businesses and industries. There are integrations built for other tools like Addigy, Watchman, Jamf, etc.

  • Working with others as a sub contractor can help broaden your area of expertise as a company.

  • Hiring remote technicians has proven to be useful to Jon’s business model.

  • Should you increase your onsite rate vs remote?

  • Do your clients care if you or your staff make onsite visits to their offices?

  • Grove Technologies has put their stake in the ground about being a remote only support company.

  • People still don’t seem to grasp the concept of password management or Multi-Factor Authentication.

  • Cybersecurity training for end users can be incredibly useful. It can also provide some discounts with insurance.

  • Malwarebytes for Mac proves to be less powerful than the Windows version.

  • Hook Security and Breach Secure Now are two big services to help with employee training.

  • Jerry has some recommended security methods for his clients.

  • Customers have a tendency to conflate security terms like VPN vs firewall.

  • Jon wants you to become a sponsor of the show!

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