We welcome Jon Brown of Grove Technologies. Jon is a long time VIP supporter of the show.
Jon recalls attending a WWE even with the CCP crew, thanks to Joe’s sister.
Starting a new business proved to be challenging initially. He talks about his learning curve and experiences building his current business.
Jon has a concept like Uber for Tech Support.
Grove Technologies is going to offer its internal SaaS based tool for other businesses and industries. There are integrations built for other tools like Addigy, Watchman, Jamf, etc.
Working with others as a sub contractor can help broaden your area of expertise as a company.
Hiring remote technicians has proven to be useful to Jon’s business model.
Should you increase your onsite rate vs remote?
Do your clients care if you or your staff make onsite visits to their offices?
Grove Technologies has put their stake in the ground about being a remote only support company.
People still don’t seem to grasp the concept of password management or Multi-Factor Authentication.
Cybersecurity training for end users can be incredibly useful. It can also provide some discounts with insurance.
Malwarebytes for Mac proves to be less powerful than the Windows version.
Hook Security and Breach Secure Now are two big services to help with employee training.
Jerry has some recommended security methods for his clients.
Customers have a tendency to conflate security terms like VPN vs firewall.
Jon wants you to become a sponsor of the show!