A little bit about
Grove Technologies

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves. — Steve Jobs

2014

Mac Gurus Founded

Founder, Jon Brown starts Mac Gurus LLC in Washington DC and starts offering Mac consulting services to a few digital agencies in the area

2015

Major Growth

Going from a staff of one, Jon hires 3 employees to help build out the Network services offering and broadened its client base by 90% in the DC area

2016

Grove Technologies

Mac Gurus becomes Grove Technologies in a realization that our clients are a homogenization of Mac and PC users. Grove establishes a technological agnostic approach to problem solving setting them apart from their competitors

2017

Transition

Grove starts offering its services in a true MSP style and broadened its portfolio of services to include cybersecurity, risk assessments, antiphishing technologies, and more

2018

Giving Back

Grove starts to give back to the Mac community sponsoring and talking at venues such as the Penn State Mac Admins Conference. Sponsoring podcasts like The Maccast, The Mac Admins Podcast, The Mac Power Users Podcast, and more.

2019

Apple Consultants Network

Grove is honored by being accepted into the Apple Consultants Network. This affiliation allows Grove to continue its growth in the IT Space in Washington D.C. and nationally.

2020

Hiring Amidst Pandemic

The end of 2019 was the largest growth year for Grove Technologies. Grove hired 4 new employees in late 2019 and early 2020 expanding our Mac expert pool to 4. We gained 2 CTO / CISO experts. Grove is ranked #17 best IT Company nation-wide. Finally we are on the GSA Schedule. We are proud to be supporting the needs of our many federal agencies.

We’re Technology
Agnostic at Our Core.

We believe that managed partnerships and predefined technology agreements should not define or shape how we deliver support.

About Grove Technologies - Collaboration
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About Grove Technologies - Work from home
About Grove Technologies - Co Working
About Grove Technologies - Consulting

Located in Washington DC
Grove

Grove is the place where your Apple technology thrives. Check out our managed services. Our App Management Center will keep your computers updated with our tested Apple and third party updates. Do not wonder if your up to date or protected. Know you are!

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3rd Party Updates

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Apple Updates

We strive to work with the best.
The best companies in the world.

The Grove experience is what sets us apart from the rest. Our white glove service is for all clients not just the ones with the deepest pockets. Learn a little bit about what you can expect from us as a client of Grove Technologies.

JAMF

JAMF is the industry standard when it comes to the management of iOS devices, macOS computers, and tvOS devices.

MICROSOFT INTUNE

Get endpoint security, device management, and intelligent cloud actions in a unified management platform with Microsoft Intune.

UNIFI

Ubiquiti Networks (UBNT) provides a variety of high-end wireless networking products that utilize our innovative and ground-breaking wireless technology.

ONEPASSWORD

1Password is the easiest way to store and use strong passwords. Log in to sites and fill forms securely with a single click.

KANDJI

The industry’s first MDM with pre-built, one-click templates that automatically apply and remediate device controls for CIS compliance.

DOMOTZ

Remote Network Monitoring & Management for an IoT World. Best in class office network detection, monitoring and protection.

MOSYLE

Powerful iPhone, iPad, Apple TV and Mac management software to make your life easier while reducing overall IT costs of your business.

AUTOMOX

Automox is the easiest-to-use, most-recommended, most efficient cloud-native solution for endpoint hardening.

Google Cloud

All of our internal cloud infrastructure is hosted in the Google Cloud and many clients systems as well.

Onsip

Our VOIP / SIP Phone system provider of choice. With a fully cloud hosted backend its easy to manage and setup.

SignEasy

If you are looking for an easier to use e-signature platform check out SignEasy works online and for iOS.

Malwarebytes

Malwarebytes is the best Malware detection platform for MacOS. We include with our support plans.

Sonicwall

One of the most flexible and versatile firewall platforms available on the market today, most of our clients deploy these in their offices.

Aruba

Aruba by HP is an amazing wireless platform offering enterprise functionality at a small business price-point.

SimpleMDM

A MDM that lives up to its name. It allows you with VPP, DEP and Profile management without the bloat.

ZOOM

ZOOM is a best in class video and audio conferencing solution. We implement ZOOM and ZOOM Rooms often for our clients.

Awards

Awards & Affiliations

Trust that you are working with the best in the business with our extensive list of affiliations & awards. From the CMMC-AB, Apple Consultants Network, GSA & more.

Culture

A little bit about Grove Technologies Culture

These values are what we value at Grove Technologies. They aren’t just nice-sounding words on a poster somewhere, but a succinct description of our culture and what it’s like to work here.

Delight the customer

Our first and foundational core value.

CUSTOMER OBSESSED

Embodying this value means:

  • Provide a delightful experience
  • Make it fun & easy
  • Deliver value over the long term
  • Take time to listen to and empathize with the customer
  • Be accountable for how people experience our product and company

This is a value as old as business itself, but it’s fundamental to how we operate at Grove Technologies. We are a business, and the only way we can stay in business is by attracting and retaining customers.

From the very start of Grove Technologies, we've focused on building a product that our customers find easy, fun, and useful. We pride ourselves on making the work a more fun, fulfilling, and positive experience for all our users - day after day, month after month, and year after year.

To that end, everyone at Grove Technologies focuses on the customer -- their needs, challenges, feedback, ideas, and behaviors. This focus is foundational to everything we do, because we don’t just serve customers -- we delight them.

  • Bias toward action
  • Try things that might not work
  • Focus on results, not inputs
  • Release, iterate, improve
  • Take responsibility for understanding context and goals

You can think of this value in two parts: “go get” and “results”. The first part speaks to our strong bias toward action. If there’s something you want to make, improve, change, or get rid of -- go do it. Need input or feedback? Chat with some colleagues on Slack. Need copywriting, engineering or design resources? Recruit those colleagues by rallying them to your cause. Whatever you do, avoid what Netflix calls “analysis paralysis”.

The second part (“results”) speaks to the primacy of outputs. We care about inputs to the extent that we want to Work smarter and be finding more efficient, effective ways to produce better outputs. Beyond that, what matters is getting the work done and measuring the impact of this work after completing it. Do the results match up with your goals? Is there more room for improvement? Were there unintended consequences (good or bad)?

In practice, this is challenging. In order to go get results, we must understand current goals and priorities, and cost/benefit tradeoffs (ie. go for the quick win that costs little, or spend more time on a robust solution?). Our core value of Default to transparency should ensure that the information you need is available to you, but if it isn't, go seek it out.

  • Take responsibility to share information that may help others (with context)
  • Share what you’ve learned
  • Be vulnerable - talk about mistakes, failures, and bad news
  • Create an environment where it’s easy to get information

In order to act on our values, particularly those of Work smarter and Go get results, individuals must be equipped with the information they need to make good decisions. That information consists of metrics, results and other data, as well as the contextual information to help them understand that data and use it to make good decisions.

We don’t just occasionally share our internal metrics -- we make them available in real time. Any member of Grove Technologies can log in to our internal dashboard and see our up-to-date metrics: revenue, churn, LTV, response time, uptime, etc. This ensures that people have the information they need to come up with novel solutions and act on them.

Just posting information isn't enough, however. Sharing context is also necessary. So, we have monthly all-hands meetings and post explainers in Slack so that team members don't just see our numbers, priorities, and goals, but understand what they mean.

On an individual level, we candidly share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.

In discussing this value, there was some concern that "default" made it sound too passive but we ultimately came to feel that "default" is the appropriate word. As dedicated product people, we understand the power of defaults. To make something the default means that people will always do that thing, unless there is a very compelling reason not to. We understand that some information must be kept confidential or compartmentalized. But this value ensures that sharing is the rule, concealing is the exception.

Embodying this value means:

  • Be proactive and assertive
  • Solicit feedback and input
  • Be radically candid
  • Listen first
  • Assume the best
  • Be there for others
  • Teach & encourage
  • Solve problems together

We believe that success is achieved by people working on teams. As such, it is critical that we be the best teammates possible to one another. This means being proactive and assertive in your communication: asking for what you need, providing candid, constructive feedback, and voicing your opinions and ideas. It also means listening to, supporting, and encouraging your colleagues -- especially at times of disagreement and stress. And last but not least, it means having fun with your teammates!

Embodying this value means:

  • Question why/how we do things
  • Iterate on current processes
  • Optimize how you work
  • Always be learning
  • Make data-informed decisions (when possible)
  • Figure out how we can "punch above our weight"
  • Embrace & learn from negative results

At Grove Technologies, we’re able to move quickly and effectively with a very small team by ensuring that every team member is not simply executing on tactical-level tasks, but is also evaluating, improving, (and ideally automating) how those tasks get executed. Moreover, team members are encouraged to question if specific tasks are even necessary, and seek growth via subtraction.

Working smarter also means knowing yourself and how you work best. Where do you work best? With what tools? At what times? How much R&R do you need in order to perform at your best? What skills/knowledge do you need to acquire in order to take your output to the next level? At Grove Technologies, you have the freedom, and the responsibility, to answer these questions for yourself.

Embodying this value means:

  • Actively learn about and work to mitigate your own biases
  • Make sure our product is inclusive
  • Seek representation & inclusion (even at the expense of other goals)
  • Build inclusivity & bias mitigation into our processes
  • Expect it to be hard and uncomfortable sometimes

Our industry has well-documented problems when it comes to workplace diversity. This fact makes it easy for tech companies to skew everything from their employment policies to the features they develop toward the needs of the dominant group - which is both a disservice to our customers and reinforces the lack of diversity in our industry.

Our dedication to diversity goes beyond simply putting equal opportunity copy on our job descriptions. We use tools (like Textio) to eliminate gender bias from the language of our job postings, and actively seek out applicants from diverse backgrounds. And we invite feedback from job applicants and employees alike about how we can better embrace diversity. We all have unconscious biases, and welcome your help in identifying and mitigating them. And in the spirit of measuring results, we track and share our diversity numbers on a quarterly basis.

On an individual level, employees help create an inclusive and welcoming environment first by learning about how privilege and bias can work to exclude certain voices in the workplace. For example, meetings are often a situation in which women, minorities, and people with reserved personalities struggle to be heard. If you are someone who feels comfortable and confident in meetings and usually speaks early and often, try asking for input from your colleagues before giving your opinion. Encourage others who do speak up by practicing active listening and thanking them for their input.

On a product level, we strive to build a software tools that are inclusive and welcoming to all, and will hold ourselves accountable for how our product is used by our customers.

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